Today, Ed decided to see if he could do better in trying to confirm his address for his Nexus card. Unfortunately, nothing he did turned out to have any different results from my own, which I described yesterday. Now, he too has a complicated secret name, but he doesn’t know mine and I don’t know his (just as I don't know mine and he doesn't know his); he has security questions whose answers he must look up, and he can’t find any way to confirm his address. It is possible, he thinks, that he could change his address, but what would he change it to?
His response, so much more trusting of the internet world than mine, was to contact the help line. Here’s what he wrote:
was instructed by a document numbered 08-024 handed to me at a nexus inspection booth to update/confirm my mailing address by august 15, 2008. i attempted to do so but got stopped at the final step. after creating a goes account, i was able to access a page titled nexus application/enrollment showing my information. as far as i can tell, there is no way to update or confirm my mailing address. only three actions offered at the top of the page: print, replace card, terminate membership.
how do i update/confirm my address, please?
thanks, ed
In less than twelve hours, he received the following reply:
Dear goes user,
Please as soon you received your new passport, go to the nearest
enrollment center so they can update the new passport in their system.
Thank you
Jorge L Robles
CBP GOES Support
Okay, neither of us has a new passport, so that’s no good. Maybe we could at least change our address now that we are members of the GOES (NO GOES) program website, but before we can do that, I guess we’ll have to move somewhere else so that we will have a new address to change to. Probably somewhere far away from the reach of the Nexus program, border agents, and the Dept. of Homeland Security.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment